Overview
We accept returns for most items within 30 days of delivery. Returns must be sent by mail to the designated returns destination in Canada. The store covers return postage for standard change-of-mind returns; see below for how to start a return and what to expect.
How to return an item
- Contact customer service to request a return and receive instructions. Provide your order number and the item(s) you wish to return.
- Pack the item securely, including original packaging if possible. Use a trackable method of postage if instructed to do so by customer service.
- Ship the item by mail to the return destination provided in the return instructions. The store will cover return shipping for standard returns as indicated in the instructions.
Refund timelines and inspection
Once we receive and inspect the returned item, refunds will be issued for the item price. Please allow up to 7 days for the refund to be processed after the return is received and accepted. Refunds will be applied in the original form of payment where possible.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact customer service as soon as possible. We will provide return instructions and will cover return shipping for items that are damaged, defective or not what was ordered.
Other important points
There is no routine restocking fee for returns. Original shipping charges may be refundable where applicable and in accordance with consumer rights. Returns past the 30-day window may be considered at the store’s discretion but are not guaranteed.
Contact
For return requests, questions about eligibility, or help with the returns process, contact customer service during our hours: AM 8：00-PM 6:00. Phone contact is available via the store phone shortcode: +1 4378292505. Include your order number to help us assist you quickly.
Returns and refunds
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; bloonballon pays reasonable approved return-shipping costs. We do not charge a restocking fee for approved returns. Original shipping is refundable for an approved return. Request return instructions from [email protected]. Non-waivable consumer rights remain unaffected.
Store-Specific Return Details
- Return receiving region: Canada
- Return method: Mail after authorization
- Return request window: 30 days after delivery
- Return shipping payer: Store for approved returns
- Refund processing: 7 business days