Customer service hours
Our customer service team is available during the following hours: AM 8：00-PM 6:00. For the quickest response, have your order number and a short description of your question ready.
How to reach us
Phone contact is available via the store phone shortcode: +1 4378292505. Use this contact method for order enquiries, product questions, returns and any post-purchase assistance you may need. If you call outside of our published hours, please leave the requested details and we will respond during the next business period.
What to include
When contacting customer service about an order, include your order number, the item name or SKU if available, and a clear description of the issue or question. For returns, reference the Return & Refund Policy and include the reason for return so we can advise on the appropriate next steps.
Store contact details
- Store: bloonballon
- Email: [email protected]
- Phone: +1 4378292505
Merchant Information
- Legal business name: Thread Tide
- Customer service hours: AM 8：00-PM 6:00