Ordering and product details
Use each product page to review the most up-to-date item details for sizes, finishes and availability. When a listing does not include a specification you need—such as material composition or care instructions—please contact customer service for clarification.
Shipping and processing
Orders are usually prepared for shipment within 1–3 business days. Once your order leaves our fulfilment partner, typical in-Canada transit times are 3–7 business days. These estimates are for planning purposes; actual arrival can vary.
Returns and exchanges
Most items may be returned by mail within 30 days of delivery. The store covers return postage for standard change-of-mind returns. Refunds are processed after we receive and inspect the returned item; allow up to 7 days for refunds to be completed. See the Refund & Returns Policy page for more detail.
Product types we carry
Our catalogue includes dinnerware, rugs and rug swatches, drinkware and glassware, flatware and serveware, planters, framed and unframed wall art, lighting, and curated bundles. If you’re unsure which size or finish to choose, request a rug swatch or consult the product listing.
Customer service
For questions about an order, product details or returns, contact customer service during our support hours: AM 8：00-PM 6:00. Phone contact is available at the store phone shortcode: +1 4378292505. Include your order number and a brief description so we can respond efficiently.
Need a specific answer?
Email [email protected] or call +1 4378292505 with the details relevant to your question.