Overview
Your privacy matters. This policy explains how we collect and use personal information in connection with purchases and customer service for sales in Canada. It applies to information you provide when you place an order, request assistance, sign up for communications where available, or otherwise interact with our online store.
Information we collect
We collect information needed to fulfil orders and provide customer service. That typically includes contact details, delivery address, purchase history and payment-related information required to complete a sale. We may also collect device and browser information to help maintain site functionality.
How we use information
We use personal information to process orders, arrange delivery, handle returns and refunds, and respond to customer enquiries. Information may be used to detect and prevent fraud and to comply with legal obligations. Where product-specific information is missing from a listing, we may use contact details to resolve a customer’s question about an item.
Sharing and disclosure
We share personal information with third parties only as necessary to fulfil an order or provide a service you’ve requested—such as carriers and payment processors. We do not sell personal information. Disclosure may also occur to comply with legal processes or to protect rights and property.
Retention and security
We retain personal data for as long as is necessary to fulfil the purposes described, to comply with legal obligations and to resolve disputes. Reasonable administrative, technical and physical safeguards are used to protect information from unauthorised access and disclosure, subject to the limits of internet-based systems.
Your choices and rights
Depending on local law, you may have rights to access, correct or delete certain personal information. To exercise applicable rights or to ask questions about this policy, contact customer service during our hours: AM 8：00-PM 6:00. Phone contact is available using the store phone shortcode: +1 4378292505.
Policy updates
This policy may be updated from time to time. Significant changes will be reflected here with the most recent update noted by the store’s internal records. For specific questions about how your information is handled, contact customer service.
Making a privacy request
Send a personal-information request for bloonballon to [email protected]. Identity verification may be required before it is completed.